Terms & Conditions

Terms and Conditions

Introduction

Please carefully read these Terms and Conditions before ordering any Products from our Website. Please understand that by ordering any of our products, you agree to be bound by these Terms and Conditions.

Prep Your Soul Ltd reserve the right to change, modify or withdraw the promo code incentives at any time without any prior notice. We may amend these Terms & Conditions from time to time. Every time you order Products from us, the Terms & Conditions in force at that time will apply to the Contract between you and us.

 Information about us

  1.  
    1. We operate the Prep Your Soul Website. We are Prep Your Soul Limited, a company registered in England and Wales, registration number 13880202, Registered office address: 8 Dingley Road, Huddersfield, England, HD3 3AY.
    2. To contact us, please email info@prepyoursoul.co.uk

 

Use of our Website and Privacy Information

    1. We ensure that we abide with applicable law regarding your personal data. Please see our Privacy and Cookie Policy for more information.
    2. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    3. Please take the time to read these Policies as they include important terms which apply to you.

 

Our Products

      1. All Products shown on our website are subject to availability.
      2. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately. Your products may vary slightly from the displayed images.
      3. The packaging of the Products may vary from that shown on images on our website.
      4. Under certain circumstances we reserve the right to substitute certain products, for another similar product which may form part of your order.
      5. Do not consume a product if you have any doubts whether the product is fit for consumption. Please contact us immediately without attempting to consume the Product.

 

Subscriptions

We offer a weekly recurring delivery service and when you sign up to order Products, you are signing up for a weekly rolling contract which can be cancelled, Paused or skipped when there is not already an order in preparation for you.

  1. The subscription plan for Prep Your Soul consists of an initial charge followed by recurring period charges as agreed by you. The minimum order is for 5 meals this does not include breakfast / snacks or other add-ons.
  2. By subscribing to Prep Your Soul, you are agreeing to pay a recurring weekly subscription for an indefinite or defined time until cancellation by you or us.
  3. To cancel your subscription, you can log into your account and select the subscriptions option. Select the subscription you wish to pause or cancel, click the actions button, and select the correct action. This will schedule your cancellation to take place when you have received the week of deliveries you have already paid for.
  4. If you wish to cancel an order part way through a week please contact us by email info@prepyoursoul.co.uk  As long as there is not already an order in preparation for you then we will be able to cancel for you and refund the remainder of your payment. You may also request to keep the remaining payment as credit on your customer account for future orders.
  5. Upfront payments are non-refundable. Unless otherwise indicated during the order process, payment can be made by any credit or debit card or through an electronic payment account as identified on the order form.
  6. Payment will be taken once you place your order, once your payment has been made your order will be processed and locked in for delivery the following Tuesday. 
  7. You can not pause the first week of subscription (once the first payment has been made you order in locked in for delivery for the following Tuesday)
  8. To pause or cancel your subscription simply login to your account (please note that week 1 of your subscription cannot be paused – please email info@prepyoursoul.co.uk to make any changes) 
  9. When you edit your meal plan within your subscription, there will be changes, so please make sure you check them before confirming the changes.
  10. Payments for subscriptions are taken on the weekly anniversary of the first payment, you have from (Monday to Saturday mid-day 12pm) each week to make any changes to your meals plan (Change meals, delivery address, pause or cancel).


Once payment has been received your order is locked in for delivery.

Payment

Our service is a weekly recurring delivery service and when you sign up to order Products, you are signing up for a weekly rolling contract. This can be cancelled, Paused or skipped when there is not already an order in preparation for you.

  1. Payment for the Products and all applicable delivery charges are in advance, and payment will be taken once you place your order.
  2. All financial transactions are processed by our chosen merchant processor.
  3. Payment for your weekly subscription is collected weekly. Payments are taken every 7 days from the date of the first order, to ensure that you make any changes or to skip or cancel your next scheduled delivery.
  4. If your payment is not processed and you still wish to receive an order for the next delivery date, then you must ensure that you log into your account to process a payment before 12pm on Saturdays as it is the weekly order cut off time. Our system will attempt to collect payment for the next available delivery until the order is cancelled. If you do not wish to be recharged, then please contact us on info@prepyoursoul.co.uk or cancel your account directly before the recharge is due to be made.

 

Contract Arrangement between you and us

    1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
    2. After you place your order, you will receive an email from ourselves to acknowledge that we have received your pending order.
    3. We will confirm our acceptance to you by sending you an email that confirms that the order has been accepted, unless otherwise stated by Prep Your Soul.
    4. If we are unable to supply you with a Product, for example that the Product is no longer in stock, or not available. We will inform you of this by email or telephone call and will process this order. If you have already paid for the Products, we will change and credit the meal.
    5. We reserve the right to decline any order for any reason.

 

Allergy Information

  1. If you have an allergy, you are responsible for checking our website before placing an order to ensure that a product does not contain a relevant allergen to you.
  2. Please note that our products may contain allergens including, peanuts, eggs, soya beans, fish, crustaceans, lactose, nuts, celery, mustard, sesame, sulphites, lupin and molluscs.
  3. All products are packed in an environment that handles nuts. Any severe allergy sufferers should contact us before placing an order.
  4. When an order generation has been made for you, it is your responsibility to cross check your order and remove/amend any meals that contain any allergens you do not wish to receive.

 

Substitutions

    1. We will always try our best to supply exactly what you have ordered, we reserve the right to substitute any meals that we may not be able to provide and reasonably exchange for a similar item. If you are not happy with any substitution, please contact us at info@prepyoursoul.co.uk. We will not charge you for the incorrect Products (Products that you have not ordered and substituted for those Products which are not acceptable to you).

 

Delivery

  1. Your order will be fulfilled by the estimated delivery date set out in the dispatch confirmation. Unless there is an event outside our control and we are unable to meet the estimated delivery date, you will be informed by ourselves or our authorised delivery carrier. All delivery dates and times are estimated and are not guaranteed.
  2. Delivery will be completed when we, or our authorised delivery couriers deliver to your nominated address. If no one is available to take delivery, we, or our authorised delivery carrier will follow the instructions as per the order and this will be left in an area that the authorised delivery carrier deems safe. We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
  3. From the completion of delivery, the Products will be your responsibility. You own the products once we have received payment in full including all applicable delivery charges.
  4. If a customer refuses a delivery for whatever reason, the parcel will either be destroyed or automatically returned to the sender. Perishable items cannot be resent and refusing an order should be a last resort. Refunds will not be made for deliveries that are refused by the customer to the delivery company. Any cancellation should be scheduled directly via the customer account or direct to ourselves at info@prepyoursoul.co.uk before production.
  5. If the customer is not available at the time of delivery, we will leave your delivery with a neighbour or in a convenient place.

 

Consumer Returns and refunds

    1. If any of goods are not fit for consumption on receipt of delivery, please contact us within 24hour with a picture of the faults so that we can investigate. You must not consume a Product that you believe is not fit for consumption. If you have any doubts, do not attempt to consume the Product and contact us immediately.
    2. If your containers arrive broken or cracked in any way, then please report this to us via email info@prepyoursoul.co.uk with pictures of the damaged containers and name of the meal. We will then endeavour to send you a replacement with your next delivery or add a credit to your account for the meal.
    3. Most of the Products on our site are perishable. This means that the right to cancel a Contract does not apply. However, we do understand that sometimes you may need to cancel an order. All cancellations/changes should be made by Saturday at Mid Day (12pm). If you contact us 48 hours before the date that your delivery is due, it may be possible to cancel a scheduled delivery, but charges will apply for anything cancelled after the cut off time.
    4. Where applicable, refunds will be made to you using the same method and to the same account that was used by yourself to pay for your order.
    5. If upon receipt of your delivery you find that the meals have not reached, you in a satisfactory condition then please get in touch as soon as possible to discuss. We will investigate the issue reported with our production team and you will either be offered a replacement meal in your next delivery or credit on your customer account. All credits or meal replacements are made at Prep Your Soul discretion.
    6. If we make a refund for a Product that has been purchased on our site under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.

 

Cancellation and Refunds

    1. If we must cancel an order before they are delivered due to an event outside our control, or the unavailability of stock, we will contact you. If we must cancel an order in these circumstances and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you as soon as possible.

 

Promotional Offers/Voucher and Referral codes

    1. We reserve the right to extend, withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice.
    2. Voucher codes can only be used once per order. We may decline to fulfil any order including a bulk purchase of Products on promotion or included in a special offer. Only one code, special, offer or promotional voucher can be used per order.
    3. Any introductory offers are subject to terms and are available as one-off purchases only and we reserve the right not to honour introductory offers at our discretion.
    4. A referral code is limited to one use per household and is not to be shared in a social / public forum
    5. Voucher codes and referral rewards may only be applied to future orders and may not be exchanged or refunded for cash refunds, No refunds, exchange or credit will be given for any portions of any unused voucher codes or referral reward past the valid time limit of use.

 

Our Liability

    1. Except as may be implied by law, in the event of any breach of these Terms and Conditions by the user, our liability is limited to the value of the Products and/or Services we supplied. Under no circumstances shall we be liable for any indirect, incidental, or consequential loss or damage whatsoever.
    2. We only supply the Products to you for domestic and private use. You agree to NOT consume the products if for any reason you believe they are not at the right temperature or not fit for consumption.
    3. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence
      2. fraud or fraudulent misrepresentation.
      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)

 

Events outside our control

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (defined below).
  2. An event outside our control means any act, event, omission or accident beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, malicious damage, act of God, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, compliance with any law or governmental order, rule, regulation or direction, or failure of a utility service or public or private telecommunications networks or impossibility of motor transport or other means of private transport, breakdown of plant or machinery or default of suppliers or subcontractors.
  3. If an event outside our control takes place that affects the performance of our obligations under a Contract:
  4. we will contact you as soon as is possible to notify you
  5. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Products to you, we will arrange a new delivery date with you after the event outside our control is over

 

Change of Terms

  1. We may revise these Terms from time to time.
  2. Every time that you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

Returns & Refund Policy | Privacy Policy | Terms & Conditions

© Copyright 2024. All rights reserved. Prep Your Soul & prepyoursoul.co.uk are the trading names of Prep Your Soul Ltd, Registered in England & Wales, Registered office address 8 Dingley Road, Huddersfield, England, HD3 3AY. Company no: 13880202.

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